The present general conditions of sale ("General Conditions") governing the terms and conditions of sale of products marketed by MOLINO ZAPPALA' (the "Products"). All contracts for the sale of Products by MOLINO ZAPPALA' to third parties ("Customers") are governed by the present General Conditions, which form an integral and substantial part of every proposal, order and order confirmation of purchase of the Products themselves.The conditions of sale applicable to your order are those in force on the date of the order.

1. Products: prices and features

Unless otherwise indicated, the prices of the Products published by MOLINO ZAPPALA' must be intended as VAT INCLUDED . The prices of the Products published from time to time from MOLINO ZAPPALA' cancel and replace the previous and are subject to actual availability of the Products.

The technical and functional characteristics relating to the Products published by MOLINO ZAPPALA' through their promotional messages and information brochures are those submitted by the respective manufacturers. The Operator assumes no responsibility regarding the accuracy and completeness of such information. The images of the products are indicative and not binding.


The Products are not supplied on a trial basis. Despite the fact that operators of MOLINO ZAPPALA' can provide information on the characteristics of the Products, the Customer is responsible for choosing the Products ordered and the compliance and conformity of the specifications indicated by each manufacturer to their own needs.

2. Orders - billing


All purchase orders of Products sent to The Operator shall be complete in every part and must contain all the necessary elements for the correct identification of the ordered Products. Each Products order sent to MOLINO ZAPPALA' constitutes Customer's contract proposal and, therefore, will be binding for The Operator only if it is confirmed for acceptance. The order is part of MOLINO ZAPPALA' , is equivalent to confirmation and acceptance of the same.

In the case of non-execution of the order by the dealer (if the same is due to unavailability of the Products ordered by the Customer) The retailer will inform the Customer and refund any amounts already paid for the provision has not performed.

The fiscal documentation relating to the Products ordered will be issued by MOLINO ZAPPALA' at the time of shipment of the Products to the Customer.

3. Delivery of the Products and Mode of Payment

All delivery costs are Borne by the Customer. Deliveries are normally made via courier . Online purchases have the formula of advance payment by bank transfer, payment in cash and by credit card. The Merchant has the right, in its sole discretion, to make delivery of the Products ordered by a carrier other than the SDA or by other means that it deems appropriate. Unless otherwise indicated, all deliveries are made by road.

The delivery terms indicated by The Merchant you refer to these Products at its stores and, although carefully evaluated, are not binding for The Operator, which can subsequently confirm or change them, depending on its actual needs. Any delay in delivery less than 30 (thirty) days shall not entitle the Customer to refuse delivery of the Products, nor to claim damages or compensation of any kind.

Conditions and terms of delivery must be agreed in advance between the Customer and The Operator .

4. Information relating to the exercise of the right of withdrawal (D. lgs 21/2014

The holder of the right of withdrawal, has the right to withdraw from the contract, without stating reasons, within 14 days.
The withdrawal period will expire after 14 days from the day on which You or a third party other than the carrier and You have designated, acquires, physical possession of the goods.


To exercise the right of withdrawal, you must inform the MOLINO ZAPPALA' SNC - " the Via Etnea, the 44 cap 95030 Mascalucia (CT) of his decision to withdraw from this contract by an unequivocal statement sent to the e-mail address: info@molinozappala.com.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If She withdraws from this contract, we shall reimburse to you all payments that he made on our behalf, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such refunds will be made using the same means of payment
as You used for the initial transaction, unless You have expressly agreed otherwise; in any case, you will not incur any fees as a result of such refund; the refund may be suspended until receipt of the goods or until the seals demonstration by the consumer of having sent back the goods, whichever is the earlier.".

In the event of exercise of the right of withdrawal is requested (subject to our acceptance) to return the goods at MOLINO ZAPPALA' ORESTE E FIGLI SNC - VIA ETNEA, the 44 - CAP 95030 MASCALUCIA (CT) - without undue delay and in any event within 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if You send back the goods before the expiry of the period of 14 days."

N. B "The direct costs of returning the goods will be Your responsibility with the exception of purchases made via the paypal platform, where he is expected to the reimbursement of any expenditure made.",

The holder of the right of withdrawal is only liable for any diminished value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods."

5.Applicable law and competent court

The present contract is regulated by Italian law. In the case of a user consumer, the competent court will be the Court of residence or domicile of the consumer, if located in Italy. For any other dispute will be competent, however, the Court of Catania. The user may use the alternative procedure out of court of the European Union is accessible at the link https://ec.europa.eu/consumers/odr