These general conditions of sale (the "General Conditions") govern the methods and conditions of sale of the products marketed by MOLINO ZAPPALA ' (products"). All contracts for the sale of Products by MOLINO ZAPPALA ' to third parties (the "Customers") are governed by these General Conditions, which form an integral and substantial part of every proposal, order and purchase order confirmation of the Products themselves. on the date of the order.

1. Products: prices and features

Unless otherwise indicated, the prices of the Products published by MOLINO ZAPPALA ' must be considered VAT INCLUDED. The prices of the Products published from time to time by MOLINO ZAPPALA ' cancel and replace the previous ones and are subject to the actual availability of the Products.

The technical and functional characteristics relating to the Products published by MOLINO ZAPPALA ' through their own promotional messages and information brochures are those communicated by the respective producers. The Merchant assumes no responsibility for the truthfulness and completeness of such information. The images of the products are indicative and not binding.


The Products are not provided on trial. Despite the operators of MOLINO ZAPPALA ' can provide information on the characteristics of the Products, the Customer is responsible for choosing the Products ordered and for the correspondence and conformity of the specifications indicated by each manufacturer to their needs.

2. Orders - billing


All purchase orders for Products sent to the Merchant must be complete in their entirety and must contain all the elements necessary for the correct identification of the Products ordered. Each order of Products sent to MOLINO ZAPPALA ' constitutes the Customer's contractual proposal and, therefore, will be binding on the Merchant only if confirmed by the same for acceptance. The fulfillment of the order by MOLINO ZAPPALA ' , is equivalent to confirmation and acceptance of the same.

In case of non-execution of the order by the merchant (if the same is due to the unavailability of the Products ordered by the Customer), the Merchant will inform the Customer as soon as possible, reimbursing any sums already paid by the latter. supply not performed.

The tax documentation relating to the Products ordered will be issued by MOLINO ZAPPALA ' at the time of shipment of the Products to the Customer.

3. Delivery of Products and Methods of Payment

All delivery costs of the Products are charged to the Customer. Deliveries are normally made by courier. Online purchases have a prepayment formula by bank transfer, cash on delivery and by credit card. The Merchant has the right, at its sole discretion, to deliver the ordered Products by means of a courier other than SDA or by any other means it deems appropriate. Unless otherwise indicated, all deliveries are made to the street level.

The delivery terms indicated by the Merchant refer to the Products present in its warehouses and, although carefully evaluated, must be understood as non-binding for the Merchant, which may subsequently confirm or modify them, according to its actual needs. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or compensation of any kind.

Special terms and conditions of delivery must be agreed in advance between the Customer and the Merchant.

4. Information relating to the exercise of the right of withdrawal Legislative Decree 21/2014

The holder of the right of withdrawal has the right to withdraw from the contract, without indicating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.


To exercise the right of withdrawal, you are required to inform MOLINO ZAPPALA 'SNC - "Via Etnea, 44 cap 95030 Mascalucia (CT) of your decision to withdraw from this contract by means of an explicit declaration sent to the e-mail address: info @ molinozappala.com.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery to offered us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment
used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this reimbursement; the reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier. "

In case of exercising the right of withdrawal, please (subject to our acceptance) to return the goods to MOLINO ZAPPALA 'ORESTE E FIGLI SNC - VIA ETNEA, 44 - CAP 95030 MASCALUCIA (CT) - without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired. "

NB "The direct costs of returning the goods will be borne by you except for purchases made through the pay-pal platform where the refund of any return costs is foreseen.",

The holder of the right of withdrawal is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. "

5. Applicable law and competent court

This contract is regulated by the Italian law. In the case of a consumer user, the Court of residence or domicile of the consumer will have jurisdiction, if located in Italy. For any other dispute, the Court of Catania will be competent. The user can use the alternative extrajudicial procedure of the European Union accessible at the link https://ec.europa.eu/consumers/odr